We’re here to resolve your concerns
If you are unhappy with our service or need help with a complaint against an insurer, tell us. Every complaint is recorded, acknowledged and handled by our Grievance Officer.
Aruna Das
- Phone
- +91 99306 66708
- Hours
- Mon–Sat, 9:30 AM – 7:00 PM
You can also write to us at SN Network Insurance Brokers Private Limited, 3rd Floor, 306, Lal Bahadur Shastri Marg, Naupada, Thane West, Thane, Maharashtra 400602.
Our complaint process
Raise your complaint
Email or call our Grievance Officer with your name, phone number, policy number (if any) and a description of the issue.
Acknowledgement
We acknowledge your complaint and share a reference number so you can track it.
Review & resolution
We investigate, coordinate with the insurer where needed, and aim to send a written resolution within 14 days.
Escalation
If you are not satisfied with our response, you can escalate to IRDAI or the Insurance Ombudsman as described below.
If your complaint is not resolved
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IRDAI Bima Bharosa
Register your complaint on IRDAI’s Bima Bharosa portal, email complaints@irdai.gov.in, or call the IRDAI grievance call centre on toll-free 155255 / 1800 4254 732.
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Insurance Ombudsman
For complaints about an insurer’s decision, you can approach the Insurance Ombudsman free of cost if the insurer rejects your complaint, doesn’t reply within 30 days, or you are not satisfied with the reply. Find your nearest office on the Council for Insurance Ombudsmen website.
Need help with a stuck or rejected claim? See our claim assistance service.